WARRANTY AND SUPPORT
Thank you for choosing DIAMOND LOVER as your trusted companion in pleasure and intimacy. We take pride in crafting high-quality products and your satisfaction is our top priority. To ensure your peace of mind and provide exceptional customer service, we offer the following warranty and support:
1-YEAR WARRANTY:
DIAMOND LOVER products are covered by a limited warranty against defects in materials and workmanship for a period of one year from the date of purchase. If your product exhibits any manufacturing defects during the warranty period, we will refund you or replace it free of charge. Please retain your proof of purchase as it will be required to validate your warranty claim.
SUPPORT AND ASSISTANCE：
Our dedicated customer support team is here to assist you with any questions, concerns, or technical issues you may encounter. Please don't hesitate to contact us via support@mydiamondlover.com, and we will be delighted to help you.
CLAIMS PROCESS
1. Warranty Claims
All claims to this warranty must be made through DIAMOND LOVER and submitted to support@mydiamondlover.com. Proof of purchase and photos or videos of the damaged product is required to be submitted alongside any warranty request. Before making a warranty claim, you are encouraged to contact DIAMOND LOVER via support@mydiamondlover.com, as there may be a simple fix for your problem that does not necessitate filing a claim. Valid warranty claims made within 1 years of initial purchase will be processed through DIAMOND LOVER.
DIAMOND LOVER will not replace any part without first seeing photos or video of the damaged product. Customers must provide this evidence by email.
2. Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@mydiamondlover.com and provide us with photo or video proof.
No free accessories are eligible for replacement or compensation if they are scratched during transportation.
NOTICE: We will not accept shipping damage claims filed more than 7 days after receipt of any products.
SAFETY AND CARE INSTRUCTIONS:
For the best experience and product longevity, please follow the safety and care instructions provided in this manual. Proper maintenance and storage will ensure your continued satisfaction.
We thank you for choosing DIAMOND LOVER and entrusting us with your
pleasure journey. Your satisfaction is the cornerstone of our success, and
we look forward to serving you with excellence.
Address: 1150 North Del Rio Place
Ontario, CA 91764, United States
Tel: 001-415-578-7342
Monday-Friday, 9AM-6PM(PST)
This is not the return address, contact us by mail and get the return address please.