Shipping Policy

COSTS & DESTINATIONS

Thanks for shopping with mydiamondlover.com. International shipping might experience delay due to natural disasters or bad weather. to keep track of your order, contact support@Mydiamondlover.com so we can provide you the order’s tracking number.

At present, we can only ship to the United States. Kindly notice that all of our products are tax-inclusive for all 49 states, you will not be charged with extra tax when purchasing at our online store in the United States.

SHIPPING TIME


Country
Processing Time
Shipping Time
Shipping Cost
Courier
US 2 working days 3-7 working days Free Shipping UPS/FedEX
Total Delivery Time = Processing Time + Shipping Time(depending on your location) = 5-9 working days

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 2 working days of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Area

  • Shipping Area(49)：Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Washington DC, Florida, Georgia, Idaho, Illinois, Indiana,Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, 
  • Non-shipping areas(13)：Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific

    • Tracking

    • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours,Click Here to Track Your Order). Please note: This may take longer during events or holidays. 
    • Tracking information may take 48 to 72 hours to update.
    • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

    Delivery Time Exceeded

    International shipping might experience delay due to bad weather. If your order is delayed, please contact us via email support@Mydiamondlover.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

    Order Cancellations&Chance

    Before shipping

    Order Cancellation: There is no fee for order cancel before shipping.

    Change of Address: There is no fee for address changes before shipping.

    Replacements and exchanges: There is no fee for replacements and exchanges before shipping.

    After shipping

    Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and responsible for the return shipping fee. DIAMOND LOVER will provide a return shipping label, and the designated carrier will collect the return package.

    Please Note: We do not accept returns for accessories that are not quality problems.

    Change of Address: If you successfully change your address, will not charged any fee. If you fail to change your address, you may refuse the package responsible for the return shipping cost. 

    Replacements and exchanges:

    A) If you successfully exchange the item, will not be charged any fee.

    B) If you fail to change, you may reject the package and responsible for the return shipping cost. 

    C) If you fail to reject the item and still want to cancel the order, Customer is responsible for the return shipping cost.

      About Tax

      In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

      We do not charge sales tax.


      Email: support@mydiamondlover.com
      Monday-Friday, 9AM-6PM(PST)
      This is not the return address, contact us by mail and get the return address please.